As you know the recent series of problems we experienced after the house was hit by lightning left us without a working landline until we could replace the main handset, and most confusingly left our office computer constantly re-booting itself each time it was switched off. Things got even worse with the machine and it refused to start at all. Without fuss you removed the offending device for some TLC. It proved to require a replacement and thanks to your clear and precise diagnosis I had no trouble getting a replacement through the insurance company. You loaded a copy of the data from the old machine and I was able to re-load our office software and accounting package. All up and running with your added assistance by remote linkup. You are now our go to computer resource and you can be sure I will be recommending you whenever I can.