FreshStance IT Team

If you’re looking for IT and Telecoms support that offers an actual understanding of how businesses work and a commitment to service excellence, talk to FreshStance.

Since 2015 we’ve been supporting businesses from start-ups to international enterprises. Our clients range from small charities to finance, from manufacturing to the health and medical sectors. We look after the IT, and increasingly the telecoms, and you get to get on with what you do best.

Friendly, fast and efficient, we keep jargon to a minimum, transparency to the max, and pride ourselves on putting the customer first.

Our growing skillset: Everyone has a personal development plan and we support individual development through training, study time and qualifications. As a result, our team are some of the most qualified in the industry holding multiple qualifications from industry leaders such as Microsoft, Cisco, Dell, Epson and industry standards such as ITIL and Prince2.

We support a comprehensive range of IT and Telecoms solutions so we can support what you have already, as well as recommend the best fit for reliability and to support your future plans.

Expertise in Business: As much as we value technical knowledge we also know commercial understanding is every bit as important which is why our team is skilled in change management, facilitation and business. We want to be more than your IT support company. We want to be your strategic partner.

We take the time to understand your business and industry so we can highlight the right IT solutions to give you a real competitive advantage. You can trust us to bring experience and knowledge that will deliver real value to your future.

• Reliable: Reliability is our first thought and most important value. FreshStance believe it’s important to keep your promises, act responsibly, provide security and deliver results. To deliver the service we want to we must have reliable staff, systems, suppliers and customers. 
• Communication: We speak your language, so as little jargon as possible. We believe in positive, open and honest communication, we’re always pleased to hear from you, will always make sure you know what’s going on. 
• Teamwork: IT support and professional services only work when we work together with our customers and suppliers. Our team are trusted to go out of their way to help each other, and our customers to deliver the best possible service. 
• Trust: We will always act in your best interests, even when it’s not in our best interests – it keeps things simple, and we like an easy life! We don’t oversell, we don’t over-promise. We place our customers needs first and we’re proud of what we do.

• Professional: From day one it’s been important than FreshStance deliver a professional service. To this end we always take ownership of issues and results, believe in working smarter not harder, focus on the service we deliver and take pride in our work. At the same time expect everyone here to behave fairly, with kindness, compassion and understanding. It’s important we respect each other, our customers and suppliers.
• Initiative and inovation: It’s simple to keep things ticking over, it’s harder to improve things. The products and services FreshStance provide should deliver positive value to our customers, we encourage our team to identify improvements where they can.  Where IT or telecoms can be improved we’ll tell you, but we also consider the costs involved and the real benefits change will deliver. 
• Growth: The FreshStance Team like growth, we like to grow, we like our customers to grow and we like our teams skills to grow. We’re the company that when a customer presents us with a technology we’re unfamiliar with we’ll upskill to support it rather than try to replace it. Continuous service improvement is core to what we do.