Testimonials are important for our team here at FreshStance.
We love honest and motivational feedback from all of our clients.
Here are what our clients think of our services!
I just wanted to thank you for your ongoing, prompt and professional service in maintaining and reviewing our IT systems.
Having recently had a few problems with our PCs you have been very proactive and helpful in getting us back up and running with both your remote support and multiple site visits.
I am very grateful to know our IT is in good hands and would wholeheartedly recommend you to anybody needing a quality and helpful support service.
Nick and all at Aubrey & Finn
I have 5 iPhones, 3 iPads, 3 desktops in my house. The kids get home and then that’s it: computers failing… not connecting… nightmare….
Steve came around and fixed everything with no passwords.
Reset, working, done…
Will highly recommend you and your services.
Fine Jeweller and BNI Director consultant.
Having used your services a couple of times I can say that you offer a very professional and proficient service.
My business, like many others, relies upon IT and without it, it can be very stressful. I know I can contact you and you will be able to get me out out of trouble straight away.
I would happily recommend you to my friends and colleagues looking for IT help.
Fresh Stance IT have been fantastic! Since they started looking after our account, all our IT niggles have been solved quickly and efficiently. Highly recommended.
Steve and staff have been a pleasure to deal with. As a charity, we have to ensure that our IT systems are looked after cost effectively, which has often meant that we have had to sacrifice a level of service. With Fresh Stance IT we’ve had top level service at an affordable price.
Having had fairly negative experiences with three previous IT providers, staff were feeling very frustrated with ongoing IT problems. Our previous IT support actually went into administration and completely dropped off the face of the map, leaving us without emails or any access codes to our website, server or systems. Fresh stance were able to have our emails up and running again within 24 hours, had secured the rights to our domain name and was able to have us up and running fully with access to all of our IT systems within 7 days.
Since then they have upgraded our systems, replaced our server and the office is functioning better than it ever has been. Their response time is astonishingly quick, and they go above and beyond to sort out problems outside of standard office hours and have even stepped in to solve problems over the weekend.
Our experience with Fresh Stance continues to be fantastic, and we would highly recommend their services to supporters, friends and family alike without any hesitation.
Fundraising and Marketing Manager
Happy Days Children’s Charity
I just wanted to say a massive thank you to you for saving the day!
I was literally tearing my hair out on Wednesday evening when my computer decided to play up just as I had all our fit club participants to scan in and all the results to analyze before our awards evening yesterday. What would normally take a matter of minutes to complete was taking closer to an hour… frustrating does not cover it!
I’m happy to say that after contacting you and leaving everything in your capable hands, I was back up and running on Friday morning and I managed to complete everything on time – a seriously big weight off my shoulders – THANK YOU!
The service you provide is excellent and I would have absolutely no hesitation in recommending you to others.
Thank you once again,
Personal Wellness and CobraFIT Coach & Owner
I would like to thank you for setting up my emails on my personal laptop.
After trying myself using online tutorials with no joy, I knew I needed an expert.
It was certainly not a simple job in the end, but you managed it and got me up and running so I can now access emails through Outlook with ease. You were able to log in remotely so I didn’t have to be without my laptop for days which was great.
All in all a really smooth and stress free service which was really appreciated. Thanks Steve. For any IT issues or any of my contacts, going forward, you will be my first point of call.
Dan Parkes from d2rCrossMedia
I would like to thank you for introducing us to Steve Fox, Fresh Stance IT recently.
My husband’s business is predominantly online and so when our PC stopped working we were keen to get it sorted ASAP.
After a brief conversation with Steve, my husband dropped our PC to his office. Steve was very honest with us and explained that, whilst the PC could be fixed, the cost of doing so would make it a pretty much nonviable option.
Thankfully Steve was able to back up everything from the old PC and put the data onto disc for us – including several of my husband’s paintings that we had not got round to backing up ourselves!
Steve was then kind enough to drop our PC and discs back to our house for us and gave us a good recommendation of where to start when looking for a new PC.
Steve was honest and professional and reasonably priced – we would not hesitate to use him again.
Many thanks again for the recommendation,
Re: lightning strike and fried electrics
As you know the recent series of problems we experienced after the house was hit by lightning left us without a working landline until we could replace the main handset, and most confusingly left our office computer constantly re-booting itself each time it was switched off. Things got even worse with the machine and it refused to start at all.
Without fuss you removed the offending device for some TLC. It proved to require a replacement and thanks to your clear and precise diagnosis I had no trouble getting a replacement through the insurance company.
You loaded a copy of the data from the old machine and I was able to re-load our office software and accounting package. All up and running with your added assistance by remote linkup.
You are now our go to computer resource and you can be sure I will be recommending you whenever I can.
Tudor Design & Build.
Thank you so much for your assistance last week when after a Microsoft update my laptop was no longer able to connect to the internet.
I foolishly tried to fix the problem myself. I spent the best part of 7 hours communicating with Microsoft, which probably aged my by seven years. Needless to say they could not resolve the issue. Enter the Fox. Cool, clam and annoyingly brilliant with all matters computer, you fixed the issue within a few hours.
It is so reassuring to have an IT wizard who is amenable and happy to take on all kinds of jobs, even the smaller ones.
I have no hesitation in recommending you and your team to any of my contacts and would like to take this opportunity to thank you kindly for all your assistance.
Mortgage and Financial Consultant
A short note to tell you how impressed I am with your help over the past few months. Some silly person lost all of my work in early January. 12 years work in total. I was not happy.
You tried to correct the problem yourself and when that did not work you offered to send the damaged disk to a specialist company. You not only kept your eye on what they were doing you also discussed the price on my behalf. They eventually came down by 50%.
You have kept me informed and tried to explain to me the process and have been very thorough throughout.
I can’t thank you enough. I would happily and readily recommend you to anyone who happens to have a computer or people with lots of computers.
The Whiteboard Film Company.
Attn Steve Fox
Re: Laptop Recovery
I run a paperless practice and when by my own stupidity I managed to lock myself out of my computer I feared that I would have lost all of my patients’ records and have to at least do a full recovery from backup which would have been less than ideal.
Late on Friday evening I contacted Freshstance IT who assured me that they could regain access to my system without resorting to anything so drastic. I arranged to drop off the laptop on Monday afternoon and on Tuesday morning Steve returned my machine to me fully returned to normal.
This was a fantastic relief and I will certainly continue to use Freshstance IT for all my computer support and will certainly refer them to colleagues, friends and acquaintances.
Mind and Body.