Dear Steve, Thank you so much for your assistance last week when after a Microsoft update my laptop was no longer able to connect to the internet. I foolishly tried to fix the problem myself. I spent the best part of 7 hours communicating with Microsoft, which probably aged me by seven years. Needless to say they could not resolve the issue. Enter the Fox. Cool, clam and annoyingly brilliant with all matters computer, you fixed the issue within a few hours. It is so reassuring to have an IT wizard who is amenable and happy to take on all kinds of jobs, even the smaller ones. I have no hesitation in recommending you and your team to any of my contacts and would like to take this opportunity to thank you kindly for all your assistance. Kind regards, Dean Paas Mortgage and Financial Consultant