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Effective & Reliable IT Solutions

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For over 7 years FreshStance have been based in Hertfordshire helping our customers use IT systems to deliver value, products and services to their customers.

Even though we spend most of our time in Hertfordshire, neighbouring home counties and London, our customers work all over the world. Our team are frequently supporting users in places as diverse as China, Dubai, Gibraltar, South Africa and Australia.

Reporting & Monitoring We believe communication, transparency and accountability are key to providing excellent service. That’s why reporting on your systems and our service is standard. We recognise the importance of uptime so we constantly monitor your network hardware and software, so issues are resolved before they impact users.

Working with your IT staff We’re happy to work with your existing IT staff. We can supplement your existing team by providing a Service Desk to take care of routine first line calls or second & third line teams adding a backbone of technical specialists. If you don’t have an internal IT presence, we’re more than happy to look after you with our full service.

No surprises Unlike many of our competitors, we do what we can to avoid hidden and surprise costs. For example, if you deliver the device to us and collect it, we will then rebuild or reload your device within the cost of the support contract. We want you to be happy, not struggling with a PC that should be reloaded or charge you hundreds of pounds to fix.

Service Desk & Managed Services

  • Checks and Alerts for Antivirus, Backup & Updates
  • Proactive Server & Network Monitoring
  • Managed Patch Deployment
  • Monthly Reports
  • Trending & Problem Management
  • Change Management
  • Clear Escalation Paths
  • ITIL best Practises Framework
  • Increase Productivity of Existing Technical Staff

Optional Services

  • Out-of-hours Support
  • 24×7 Support
  • Onsite Engineer (full-time or scheduled visits)
  • Full DR Testing
Invisible & effective IT Support,
the perfect IT solution for your needs
Unreliable IT support that fails to respond to your pressing needs can lead to frustration at both your data and the productivity of your business being at risk.

With FreshStance IT Support, you can be working faster, smoother and cheaper, allowing you to focus your attention on expanding your business.
How it works
IT Support Services
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We implement the perfect solution for your company and your needs
IT Support Services In Hertfordshire
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IT Support Hertfordshire

The Hertfordshire-based IT support team are experienced in helping businesses succeed across various business sectors.

IT Support London

The London-based IT support team are experienced in helping businesses succeed across various business sectors.

Cyber Security

Safeguard your business and prevent cyber-attacks with FreshStance's trusted cyber security solutions.

Unified Comms

Keep everyone connected and working, however you’re working, future-ready Unified Communications solutions.

IT For Remote Teams

On-demand IT support for Remote Teams that unlocks the flexibility of modern-day offices.

Telecoms

One partner for all your Telecoms needs, providing the best Telecoms solutions that best fits your business needs.

Business IT Support

Simple, straightforward Business IT support that avoids stress and downtime, and supports your business to grow.
See what our clients have to say about us
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Ingrid Dos Santos profile picture
Ingrid Dos Santos
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We have been working with FreshStance for several years, and their service has been exceptional. They are highly proactive, anticipating potential issues before they arise, and always respond promptly whenever support is needed. The team is knowledgeable, approachable, and goes above and beyond to ensure our systems run smoothly. It’s incredibly reassuring to have such a dependable IT partner who genuinely cares about our charity and wellbeing.
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Rachael King profile picture
Rachael King
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We've worked with Fresh Stance since the start of our business (2.5 years) and have had a great expereince. They're always on hand to help and work to resolve any IT issues asap. They were also extremely helpful helping us complete our ISO27001 certification.
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Sonnette Wilson profile picture
Sonnette Wilson
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I had an excellent experience working with Toby. He was incredibly helpful and professional. Highly recommend!
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bradley bishop profile picture
bradley bishop
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We have been working along side Steve and the team at Fresh Stance IT for over 7 years now and continue to recommend them to our customer for their excellent IT Support Services. As a website design company we speak with lots of customer struggling with IT and Microsoft Exchange email issues. We know our customers are in safe hands when Fresh Stance takes over their IT.
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Celia Heley profile picture
Celia Heley
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Having your home printer die on you can set you into a tail spin especially if you have something you need to get to a client - fortunately there is Freshstance IT - who calmly, efficiently, and speedily get everything sorted and running smoothly again. Thank you Toby.
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Deborah Devine profile picture
Deborah Devine
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Always super responsive and efficient. Everyone there is skilled and proficient and nothing is too much trouble. Thank you from the Harley Street Centre for Women
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Devesh Bapat profile picture
Devesh Bapat
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We have Toby from FreshStance every week coming to the clinic to sort out technical issues and he has been really helpful. He solves problems in no time and escalates it further when needed. Happy with the service!
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Os Aba profile picture
Os Aba
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Have been using those guys for many years at a workplace. Most approachable, available and knowledgeable.
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Kayleigh-Mason Gaskin-Armes
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Always very helpful and friendly!
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Harry Cadisch profile picture
Harry Cadisch
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Working with them was an absolute delight. In particular, Toby has been nothing but helpful. Always going above and beyond to keep us happy in the IT realms.
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Why choose FreshStance IT
Experience
20+ YearsOf Providing Expert IT Support
We have over 20 years experience supporting businesses from various industries and businesses of all sizes, from one-man bands and startups to international enterprises with hundreds of employees, franchisees and contractors.
Trust
  • 4.9

Based on 33 reviews

Our team are some of the most qualified in the industry holding multiple qualifications from industry leaders such as Microsoft, Cisco, Dell, Epson and industry standards such as ITIL and Prince2.
Our Promise
We take the time to understand your business and industry so we can highlight the right IT solutions to give you a real competitive advantage. You can trust us to bring the experience and knowledge that will help deliver real value to your business’ future.