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Business IT Support Services in Hertfordshire

We want the same as you, simple, straightforward business IT support systems which avoid stress and downtime, help you to keep your customers and staff happy and support your business to grow.

We understand your frustrations with unplanned downtime, queries not being answered quickly and surprise costs. No one wants to suffer the reputational damage caused by a security breach but understanding what needs to be done needs to be done efficiently and without fuss. You’re not an IT expert, you just want the PC, laptop, tablet or whatever to work so you can deliver what’s needed and that’s where we come in.

There’s always a concern that something might be going wrong and not being noticed. We put monitoring systems in place so we’re alerted wherever possible. We also regularly check backups, security updates and antivirus are installed, updated and running.

Good communication is key to IT delivery. It lets everyone know what’s going on and what to expect. You should be able to focus on delivering excellent service and products and be confident your technology supports that.

  • Low stress, cost effective and secure solutions
  • Reduce costs by going serverless if you don’t need a server.
  • Eliminate server worries, failover solutions are one way you achieve low stress IT.
  • Cost-effective long-term backups with data stored in the UK to meet medical compliance requirements.
  • Microsoft 365 NHS digital compliant email implementation.
  • Easy encrypted email

We’re here to help Give us a call or send us an email and we will get you back up and running as quickly as we can. And by the way – you can call as often as you like.
We want the same as you – fewer IT problems, best value solutions, issues resolved quicker, good communication so everyone knows what’s going on and what to expect. You should be able to focus on delivering excellent service and products and be confident your technology supports that.

No hidden costs Unlike many of our competitors, we do what we can to avoid hidden and surprise costs. For example, as long as you get the device to and from us, then we’ll rebuild or reload your device within the cost of the support contract. We want you to be happy, not struggling with a PC that should be reloaded or charge you 100s of pounds to fix.

Working with your IT staff We’re happy to work with your existing IT staff. We can supplement your existing team by providing a Service Desk to take care of routine 1st line calls or 2nd & 3rd line teams adding a backbone of technical specialists. This lets the internal team, who know your business best, focus on innovation and business specialist solutions. If you don’t have an internal IT presence, we’re more than happy to look after you with our full service.

Our service includes:

  • Checks and alerts for antivirus, backup & updates
  • Proactive server monitoring
  • Proactive network monitoring
  • Managed patch deployment
  • Monthly reports
  • Trending & Problem Management
  • Change Management
  • Clear escalation paths
  • ITIL best practise framework
  • Increase productivity of existing technical staff
  • Disaster ready, we keep spare PC’s and laptops to keep you working in event of a hardware failure.

Optional services:

  • Out-of-hours support (early morning & evening)
  • 24×7 Support
  • Onsite engineer (full time or scheduled visits)
  • Full DR testing
Invisible & effective IT Support,
the perfect IT solution for your needs
Unreliable IT support that fails to respond to your pressing needs can lead to frustration at both your data and the productivity of your business being at risk.

With FreshStance IT Support, you can be working faster, smoother and cheaper, allowing you to focus your attention on expanding your business.
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IT Support Services In Hertfordshire
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IT Support Hertfordshire

The Hertfordshire-based IT support team are experienced in helping businesses succeed across various business sectors.

IT Support London

The London-based IT support team are experienced in helping businesses succeed across various business sectors.

Cyber Security

Safeguard your business and prevent cyber-attacks with FreshStance's trusted cyber security solutions.

Unified Comms

Keep everyone connected and working, however you’re working, future-ready Unified Communications solutions.

IT For Remote Teams

On-demand IT support for Remote Teams that unlocks the flexibility of modern-day offices.


One partner for all your Telecoms needs, providing the best Telecoms solutions that best fits your business needs.

UK Support

The UK-based IT support team are experienced in helping businesses succeed across various business sectors.
See what our clients have to say about us
Based on 22 reviews
Elena Lewendon
Elena Lewendon
A fantastic company that has been of great help to the Apsley Paper Trust, which is a local heritage charity. Big thanks to Steve and the team for their professionalism, timeliness and honest advice.
Tim Paine
Tim Paine
We are delighted with the expertise, guidance and support provided by Freshstance IT.
Have been using them for years and so far, they are the best IT company I have worked with!
Kyle Gamble
Kyle Gamble
Steve and the team have been doing our IT support for a few years now. They are always helpful and have quick response times. Nothing is too much trouble for them
Simone Deans
Simone Deans
After a thorough tender process, HCF asked Steve and his team at FreshStance to deliver IT support & carry out additional projects to future proof its systems . The service has been extremely good: FreshStance is big enough to respond quickly to any issues and small enough to give a personal service. The IT changes HCF has made with FreshStance's expertise and guidance has enhanced its working environment and practices.
nick free
nick free
We've been with FreshStance for a while now and they have always been very responsive and are definitely a company you can trust.
Jagtar Bachra
Jagtar Bachra
Steve and team at FreshStance are great! They've been looking after us for years and supported us as we've grown.
Ian Conder
Ian Conder
FreshStance IT Support oversee our IT infrastructure and their service levels both on hardware and software have been excellent. They are very responsive and each team member is engaging and understands that the person on the other end of the phone needs urgent help. My team rely on being online and FreshStance IT are a robust Outsource provider and not least fun to work with.
Dave Woffinden
Dave Woffinden
Fantastic support with my email migration. Took away all the stress.
Tom Boswell
Tom Boswell
Steve and his team - George and Tom, have been catering for our IT needs for over 3 months now and we have found them to be helpful, responsive and very capable. We'd highly recommend them. Thanks guys!
Why choose FreshStance IT
20+ YearsOf Providing Expert IT Support
We have over 20 years experience supporting businesses from various industries and businesses of all sizes, from one-man bands and startups to international enterprises with hundreds of employees, franchisees and contractors.
  • 4.9

Based on 14 reviews

Our team are some of the most qualified in the industry holding multiple qualifications from industry leaders such as Microsoft, Cisco, Dell, Epson and industry standards such as ITIL and Prince2.
Our Promise
We take the time to understand your business and industry so we can highlight the right IT solutions to give you a real competitive advantage. You can trust us to bring the experience and knowledge that will help deliver real value to your business’ future.