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Business IT Support Services in Hertfordshire

We want the same as you, simple, straightforward business IT support systems which avoid stress and downtime, help you to keep your customers and staff happy and support your business to grow.

We understand your frustrations with unplanned downtime, queries not being answered quickly and surprise costs. No one wants to suffer the reputational damage caused by a security breach but understanding what needs to be done needs to be done efficiently and without fuss. You’re not an IT expert, you just want the PC, laptop, tablet or whatever to work so you can deliver what’s needed and that’s where we come in.

There’s always a concern that something might be going wrong and not being noticed. We put monitoring systems in place so we’re alerted wherever possible. We also regularly check backups, security updates and antivirus are installed, updated and running.

Good communication is key to IT delivery. It lets everyone know what’s going on and what to expect. You should be able to focus on delivering excellent service and products and be confident your technology supports that.

  • Low stress, cost effective and secure solutions
  • Reduce costs by going serverless if you don’t need a server.
  • Eliminate server worries, failover solutions are one way you achieve low stress IT.
  • Cost-effective long-term backups with data stored in the UK to meet medical compliance requirements.
  • Microsoft 365 NHS digital compliant email implementation.
  • Easy encrypted email

We’re here to help Give us a call or send us an email and we will get you back up and running as quickly as we can. And by the way – you can call as often as you like.
We want the same as you – fewer IT problems, best value solutions, issues resolved quicker, good communication so everyone knows what’s going on and what to expect. You should be able to focus on delivering excellent service and products and be confident your technology supports that.

No hidden costs Unlike many of our competitors, we do what we can to avoid hidden and surprise costs. For example, as long as you get the device to and from us, then we’ll rebuild or reload your device within the cost of the support contract. We want you to be happy, not struggling with a PC that should be reloaded or charge you 100s of pounds to fix.

Working with your IT staff We’re happy to work with your existing IT staff. We can supplement your existing team by providing a Service Desk to take care of routine 1st line calls or 2nd & 3rd line teams adding a backbone of technical specialists. This lets the internal team, who know your business best, focus on innovation and business specialist solutions. If you don’t have an internal IT presence, we’re more than happy to look after you with our full service.

Our service includes:

  • Checks and alerts for antivirus, backup & updates
  • Proactive server monitoring
  • Proactive network monitoring
  • Managed patch deployment
  • Monthly reports
  • Trending & Problem Management
  • Change Management
  • Clear escalation paths
  • ITIL best practise framework
  • Increase productivity of existing technical staff
  • Disaster ready, we keep spare PC’s and laptops to keep you working in event of a hardware failure.

Optional services:

  • Out-of-hours support (early morning & evening)
  • 24×7 Support
  • Onsite engineer (full time or scheduled visits)
  • Full DR testing
Invisible & effective IT Support,
the perfect IT solution for your needs
Unreliable IT support that fails to respond to your pressing needs can lead to frustration at both your data and the productivity of your business being at risk.

With FreshStance IT Support, you can be working faster, smoother and cheaper, allowing you to focus your attention on expanding your business.
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IT Support Services In Hertfordshire
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IT Support Hertfordshire

The Hertfordshire-based IT support team are experienced in helping businesses succeed across various business sectors.

IT Support London

The London-based IT support team are experienced in helping businesses succeed across various business sectors.

Cyber Security

Safeguard your business and prevent cyber-attacks with FreshStance's trusted cyber security solutions.

Unified Comms

Keep everyone connected and working, however you’re working, future-ready Unified Communications solutions.

IT For Remote Teams

On-demand IT support for Remote Teams that unlocks the flexibility of modern-day offices.


One partner for all your Telecoms needs, providing the best Telecoms solutions that best fits your business needs.

UK Support

The UK-based IT support team are experienced in helping businesses succeed across various business sectors.
See what our clients have to say about us
Based on 14 reviews.
Tom Boswell
Tom Boswell
Steve and his team - George and Tom, have been catering for our IT needs for over 3 months now and we have found them to be helpful, responsive and very capable. We'd highly recommend them. Thanks guys!
Anna Kostina
Anna Kostina
Helped me remotely to fix printer issues - and updates the whole system as well! Great support and fast response, highly recommend!
Dean Paas
Dean Paas
Highly recommended. Great service and reassuring to have Freshstance at my disposal to support my business.
Happy Days Children's Charity
Happy Days Children's Charity
We honestly can't overstate how helpful Fresh Stance have been with their IT support. Astonishingly good value and a professional, knowledgable team that make time to solve our IT issues even out of hours. Top marks!
Karen Turner
Karen Turner
We have used FreshStance for many years and have always found them to be professional, responsive and competent.
Murat Kurt
Murat Kurt
Steve is very professional, quick, helpful, he knows what he does. As a firm we are so happy to work with FreshStance IT. We are so happy to work with Steve. Highly recommended.
Terry Howard
Terry Howard
Great service from these guys
Earl Franklin
Earl Franklin
Fantastic support provided by Fresh Stance. I have used them for over 12 months and can highly recommend their services.
Clive Ricmond
Clive Ricmond
Why choose FreshStance IT
20+ YearsOf Providing Expert IT Support
We have over 20 years experience supporting businesses from various industries and businesses of all sizes, from one-man bands and startups to international enterprises with hundreds of employees, franchisees and contractors.
  • 4.9

Based on 14 reviews

Our team are some of the most qualified in the industry holding multiple qualifications from industry leaders such as Microsoft, Cisco, Dell, Epson and industry standards such as ITIL and Prince2.
Our Promise
We take the time to understand your business and industry so we can highlight the right IT solutions to give you a real competitive advantage. You can trust us to bring the experience and knowledge that will help deliver real value to your business’ future.