Both unified communications (UC) and telecom are examples of technology facilitating communication, yet, there are important distinctions between the two. A better know how of the differences between the two can assist businesses in selecting the most appropriate technology to fulfil their unique communication requirements.
What is Unified Communications?A set of communication technologies known as unified communications (UC) allows users to access numerous communication modalities from a single platform. UC is an abbreviation for “unified communications.” This covers audio and video calls, as well as IM and email correspondence, as well as other modes of contact. UC combines all of these distinct modes of communication into a single user interface, making it easy for users to transition between them and maintain a consistent level of communication.
What is Telecom?The term “telecom,” an abbreviation for “telecommunications,” describes the system utilised to send and receive information over extensive distances. This includes telephone lines, cell towers, satellite networks, and telecommunication infrastructure to transmit speech, data, and video. Telecom is most commonly utilised for more conventional modes of communication, such as making phone calls and sending text messages.
Differences between Unified Communications and Telecom
- The breadth of capabilities offered by UC and telecom services is the primary distinction. Compared to UC, which provides a larger variety of communication options, such as voice, video, instant messaging, and email, the primary focus of telecom is on more conventional methods of communication, such as phone calls and text messages.
- UC also unites these various communication techniques into a single platform, enabling team members to collaborate and communicate more effectively. Telecom solutions, on the other hand, are frequently compartmentalised and provide a different level of integration.
- Another significant distinction is that unified communications (UC) solutions often run on software, whereas telecom solutions run on hardware. This indicates that UC can be easily linked with other software solutions, such as customer relationship management or enterprise resource planning systems. Still, the integration capabilities of telecom solutions are typically more restricted.
Benefits of Unified Communications
- One of the primary advantages of UC is that it improves team members’ ability to collaborate and communicate. UC makes it easier for users to switch between different forms of communication and smoothly communicate with others by merging several communication techniques into a single platform. This makes it possible for UC to provide seamless communication.
- UC offers greater flexibility than traditional telecom systems because it is easily connected with other software solutions. This makes it an attractive alternative. The real productivity and effectiveness of a company can be improved with the help of this.
- Because they do not require the same hardware and infrastructure as traditional telecom solutions, unified communications (UC) solutions are typically more cost-effective than traditional ones.
Benefits of Telecom
- Because they rely on physical infrastructure and hardware, telecom solutions are often more reliable than unified communications (UC) systems. Consequently, they are less likely to experience downtime or failures brought on by software-related difficulties.
- Telecom solutions are also an excellent choice for businesses that largely rely on more conventional methods of communication, such as sending and receiving phone calls and text messages.