Case Study

The Food Allergy Centre

Healthcare Marylebone, London

The Food Allergy Centre is a corporate healthcare clinic that needs reliable IT support to underpin its specialist services, and Freshstance IT was engaged to provide tailored IT solutions for this clinical environment. This case study explores the context of that work and how Freshstance IT supported the organisation’s technology needs.

Challenge

The clinic had been operating from rented rooms in another hospital while looking for a building of their own. Freshstance setup all IT and telecoms services in the new 5 floor building, Involved early on in the project we were able to confirm cabling and provide consultancy to the practice management and senior management team.

The site is a mix of consultancy rooms, waiting areas, pharmacy and admin area’s for multiple companies.

Solution

All IT and telecoms:
– Failover Internet Connections.
– Network infrastructure including firewall, managed network switches, wifi (corporate and guest).
– Telecoms including VoIP, desk phones, soft phones and mobile phones with call routing and voicemail.
– Laptops, docking stations, PCs and monitors.
– Share printers, scanners and label printers.
– Cyber security including obtaining Cyber Essentials and Cyber Essentials Plus certification..

Project management to ensure IT and communications were in place and ready when the clinics opened their doors.

Outcome

FreshStance setup all PCs with complete remote management software, phones were installed around the building, internet was setup throughout the building. A meeting room was setup with PC, camera/meeting bar configured for Microsoft Teams and Zoom.

Ongoing remote support is provided and addresses most reported issues but with a number of customers in the Oxford Street and Harley Street area our engineers are readily available to be onsite in situations where this is required or made easier by a local presence.

With a proven track record supporting corporate customers across the Healthcare vertical, FreshStance is able to help medical facilities like The Food Allergy Centre provides dependable expertise and practical solutions. To explore how FreshStance can support your needs, please get in touch.

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Ingrid Dos Santos
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We have been working with FreshStance for several years, and their service has been exceptional. They are highly proactive, anticipating potential issues before they arise, and always respond promptly whenever support is needed. The team is knowledgeable, approachable, and goes above and beyond to ensure our systems run smoothly. It’s incredibly reassuring to have such a dependable IT partner who genuinely cares about our charity and wellbeing.
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Rachael King
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We've worked with Fresh Stance since the start of our business (2.5 years) and have had a great expereince. They're always on hand to help and work to resolve any IT issues asap. They were also extremely helpful helping us complete our ISO27001 certification.
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Sonnette Wilson
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I had an excellent experience working with Toby. He was incredibly helpful and professional. Highly recommend!
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bradley bishop
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We have been working along side Steve and the team at Fresh Stance IT for over 7 years now and continue to recommend them to our customer for their excellent IT Support Services. As a website design company we speak with lots of customer struggling with IT and Microsoft Exchange email issues. We know our customers are in safe hands when Fresh Stance takes over their IT.
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Having your home printer die on you can set you into a tail spin especially if you have something you need to get to a client - fortunately there is Freshstance IT - who calmly, efficiently, and speedily get everything sorted and running smoothly again. Thank you Toby.
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Always super responsive and efficient. Everyone there is skilled and proficient and nothing is too much trouble. Thank you from the Harley Street Centre for Women
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Devesh Bapat
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We have Toby from FreshStance every week coming to the clinic to sort out technical issues and he has been really helpful. He solves problems in no time and escalates it further when needed. Happy with the service!
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Always very helpful and friendly!
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Harry Cadisch
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Working with them was an absolute delight. In particular, Toby has been nothing but helpful. Always going above and beyond to keep us happy in the IT realms.
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