Welcome to the Topic “Teams Phone System | A Complete Guide” Microsoft Teams is a cloud-based collaboration platform that combines persistent chat, video conferencing, file storage, and application integration.    It’s designed for businesses of all sizes to improve communication and collaboration between employees. The platform is constantly evolving, with new features and integrations being added on a regular basis.  

What is a Teams Phone System?

Teams phone system is a phone line and a network of phone extensions. Comparable in cost and efficiency as setting up individual landlines for each employee.   The Teams Phone System is a cloud-based PBX that allows users to make and receive calls from within the Teams app. The system includes a number of features that are designed to improve collaboration and communication, including call forwarding, hold music, voicemail, and more.   The Teams Phone System can be used in conjunction with Microsoft’s other productivity tools, such as Exchange Online, SharePoint Online, and OneDrive for Business.    It can also be used with third-party applications that have been built on the Microsoft Teams platform.  

The types of Teams Phone System

Choose between Voice over Internet Protocol (VoIP) phone services, which use your internet connection, and conventional Public Switched Telephone Network (PSTN) systems, which use a landline.    For more features and device freedom, businesses mostly choose VoIP.

How Does it Work?

The Teams Phone System uses a cloud-based PBX to route calls between users. The system includes a number of features that are designed to improve collaboration and communication, including call forwarding, hold music, voicemail, and more.   The system can be used in conjunction with Microsoft’s other productivity tools, such as Exchange Online, SharePoint Online, and OneDrive for Business. It can also be used with third-party applications that have been built on the Microsoft Teams platform.   This Phone System is a great way for businesses to improve communication and collaboration between employees.   Internal calls within your company are handled only within Phone System and never across the Public Switched Telephone Network (PSTN), eliminating the need for long-distance charges.   Phone System can be used for services and voicemail, such as:   Auto attendants – Auto attendants can be used to create a menu system for your organization. Call queues – Call queue greetings can be used when someone calls in to a phone number for your organization. Voicemail – Cloud Voicemail is automatically set up and provisioned for all Teams users.

How to Collaborate with Service Providers?

Businesses may greatly enhance staff collaboration and communication by using the Teams Phone System. The system is continually changing, with new connectors and features being introduced frequently.   If you are working with an outside service provider, you can invite them to your team so they can have their own space to collaborate with you on projects.    To do this, go to the team that you want to add them to and click on the three dots next to the team name. From there, select “Add member” and enter the email address of the person you want to invite. Have any questions regarding the topic “Teams Phone System | A Complete Guide” feel free to comment below. Also Read: Unified Communications