Questions to Ask Before Hiring an IT Company

10 Critical Questions to Ask Before Hiring an IT Company

Sam

  1. Do you answer your phones live?

If you are experiencing a crisis with information technology, you do not want to wait for someone to contact you back. We answer our phones in real time, allowing you to speak with a knowledgeable IT professional straight immediately.

  1. What’s your typical response time?

When you have a problem with assistance, you need to be certain that your information technology business will respond fast. You will receive assistance in a timely manner regardless of whether you contact us via phone, email, or by submitting a ticket.

  1. Do you explain what you’re doing and answer questions in simple terms?

Alternatively, to put it another way, are you going to talk so much that I won’t be able to comprehend what you’re saying, and then you’re going to treat me like I’m an idiot? Whoever uses geek-speak does not take pleasure in doing so. We assure you that we will react to any of your inquiries without using any jargon or technical jargon in our responses.

  1. Will you monitor my network 24/7 and proactively manage it to prevent downtime?

You should look for an information technology provider that is constantly monitoring your network. It is our mission to recognize and resolve concerns BEFORE they develop into significant difficulties.

  1. How will you keep my network safe from cybercrime?

Hackers, malware, phishing, and other forms of cybercrime are a FANTASTIC problem that can result in significant financial losses for your small business. For the purpose of ensuring the safety of your company, we offer a variety of cybersecurity services in addition to providing IT assistance. In addition, we will make certain that you are adhering to the conditions of your cyber insurance policy, so ensuring that they do not have any reason to refuse to pay you.

  1. Do you provide written documentation of your work and our network?

You might be reluctant to transfer information technology businesses for a number of reasons, one of the most significant of which being that your present IT guy is the only person who is aware of what is happening with your network. Never give them the power to control all of the “keys to the kingdom.” All of our work is documented, and we ensure that you have access to information such as your passwords, software licenses, and hardware inventory.

  1. Do you have an outsourced or overseas Help Desk?

Watch wary for businesses who do not have a local IT team. Someone who can comprehend you and who can also understand you is what you are looking for. Our staff is local, and even better, we do not hire technicians with entry-level experience.

  1. Do you have multiple technicians on staff who are familiar with my business?

Every time you have to describe your IT problem to five different technicians, it can be very frustrating. Alternatively, your sole IT administrator is away on vacation when your server fails. We are the ideal size: we are big enough to manage all of your information technology needs, but we are also small enough to get to know your company.

  1. Can you provide references?

Any corporation can claim to be the top information technology company in the world. Take their word for it; don’t believe it. Verify the reviews they have posted online and inquire about references.

  1. Do you offer anyguarantees on your services?

You shouldn’t feel that you have no choice but to pay for inadequate IT help. Because we provide a money-back guarantee for a period of ninety days, you can be certain that you are receiving the IT help that you are entitled to.   Also Read: A comprehensive guide to IT support and business strategies