Welcome to the Topic “A Complete Handbook to Unified Communications”
Unified communications (UC) is a term used in business and telecommunication circles to refer to the integration of real-time communication services such as
- Instant messaging (chat),
- Presence information,
- Telephony (including IP telephony),
- Video conferencing,
- Data sharing (including web connected electronic whiteboards aka IWBs or Interactive White Boards),
- Call control and
- Speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, email, SMS and fax).
The Key to Successful Unified Communications
The key to successful UC is integrating these various communications channels into a single interface that is easily accessible and easy to use. This requires both hardware and software that are designed to work together seamlessly. The goal of UC is to provide a consistent user experience across all these channels, so that users can easily switch between them as needed without having to learn new interfaces or applications.Benefits of UC
There are many benefits of UC, but the most important is that it can help improve productivity by making it easier and faster for employees to communicate with each other and with customers. UC can also help reduce costs by eliminating the need for multiple phone lines, long distance charges, and expensive video conferencing equipment. Let’s look at other benefits of UC in detail:-
Improved Productivity
2.Reduced Costs
Another big benefit of UC is that it can help reduce costs by eliminating the need for multiple phone lines, long distance charges, and expensive video conferencing equipment. For example, if you’re using an IP-based UC system, you can make calls using your Internet connection rather than a traditional phone line. So if you need to hold a video conference, you can use your computer’s webcam and microphone rather than renting or buying expensive video conferencing equipment.3.Increased Mobility
UC can also help increase your mobility by giving you the ability to access your communications tools from anywhere. For example, if you’re using a UC-enabled laptop, you can make and receive calls, send and receive instant messages, and check your voicemail from any location with an Internet connection. And if you’re using a UC-enabled mobile phone, you can do all of these things while you’re on the go.4. Improved Customer Service
UC can also help improve customer service by giving your employees the ability to quickly and easily communicate with customers using the channels they prefer. For example, if a customer calls your support line, your agent can use UC to instantly pull up their account information and see all of their previous interactions with your company. This way, your agent can provide the best possible service by having all of the relevant information at their fingertips.5. Improved Collaboration
UC can also help improve collaboration by making it easier for employees to work together on projects. For example, if you’re working on a presentation with a colleague, you can use UC to share your screens and work on the presentation together in real-time. Or if you’re working on a project with team members in different locations, you can use UC to hold a video conference and share documents and files easily. UC is a great way to improve productivity, reduce costs, increase mobility, improve customer service, and improve collaboration. If you’re looking for a way to make your business more efficient and effective, UC is definitely worth considering.
