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Your Trusted Partner in IT Support in Harley Street

Located in Central London, specifically Marylebone, Harley Street is situated within one of the most densely packed and business enriched areas in the world. Harley Street is well renowned for being home to world leading healthcare clinics, aesthetic clinics, doctors, medical practices and surgeries. Along with the level of professionalism and experience a clinic in Harley Street can provide, must come an equally capable IT Support in Harley Street to keep IT effective, efficient and supporting operations.

IT support & Helpdesk is essential in today’s digitally-driven healthcare environment to guarantee smooth operations, data security, and effective patient care delivery. In this article, we’ll examine the value of Harley Street IT support services, emphasising how they improve medical procedures, protect patient data, and make technology systems more effective and simple to use. If you go to Freshstance.co.uk you’ll find the best IT Support Services in Harley Street and it’s neighbouring areas in greater and central London.

Enhancing Healthcare Practices

IT support services in Harley Street and central London play a critical role in allowing healthcare practises to improve business streamlining by providing comprehensive technological assistance. These services are designed specifically to meet the needs of clinics, hospitals, and solo practitioners, ensuring smooth operations and allowing medical staff to focus on providing top-notch patient care.

One of the key advantages of IT support & Helpdesk is the maintenance and administration of crucial systems and networks that they can provide. Thanks to our IT specialists at Freshstance, ultrasound devices, patient scheduling applications (PSA), and electronic health record (EHR) systems are all operational and conveniently interconnected to ensure ease of use for all, irrespective of technical ability. By enabling quick and secure access to distribution of patient information, healthcare personnel can enhance care coordination and patient outcomes.

Additionally, IT support services help medical facilities develop telehealth programmes, facilitating remote consultations and virtual medical services. In light of the COVID-19 epidemic, telemedicine has gained particular significance because it enables healthcare providers to provide patients with secure, convenient access to care while minimising physical contact. In order to maintain patient privacy and data protection, IT professionals make sure that the telehealth systems are dependable, secure, and in compliance with the Data Protection Act.

Safeguarding Patient Data

Given the sensitivity of patient information, data security is a top priority in the healthcare sector. Harley Street’s IT support services are essential for maintaining the privacy, accuracy, and accessibility of patient data.

In all businesses, but specifically those which handle patient medical records, all data must be handled with exceptional care, ensuring documents are kept for the required time frame alongside the necessary encryption requirements being met. It it vital that standards like NHS Digital email are met and maintained.

IT support companies help medical practises put strong cybersecurity measures in place, such as firewalls, encryption standards, and intrusion detection systems (IDS). These measures decrease the risk of data breaches and cyberattacks, along with safeguarding patient information from unauthorised access. Regular security audits, vulnerability assessments and penetration tests (Pentesting) are also carried out by IT professionals to find and fix any potential flaws in the IT infrastructure.

IT support services enable dependable data backup and disaster recovery planning in addition to cybersecurity. They ensure that crucial healthcare data such as patient records are frequently backed up and stored securely, decreasing the chance that they could be lost in the event of a system failure or natural disaster.

IT professionals assist healthcare organisations quickly recover data in the event of an unforeseen occurrence, allowing them to quickly resume operations and guaranteeing continuity of patient care.

Optimising Technology For a Business Environment

Healthcare organisations may employ the use of a dedicated technical support team & Helpdesk to reach optimal efficacy and productivity in all aspects of their business environment. Optimisation of all business processes ensures that all compliance measures are in place, and patient satisfaction and outcomes are excellent.

By introducing electronic prescribing systems, digital documentation tools, and automated appointment scheduling platforms, business IT support specialists work with healthcare providers to streamline business procedures. These developments allow healthcare personnel to concentrate more on patient care by minimising tedious paperwork, reducing errors, and improving operational efficiency.

Businesses are also able to utilise their technology by adopting remote working. By employing the use of IT support & helpdesk in Harley Street, businesses will be better able to make the most of their resources and minimise in-office distractions and long commutes.

Furthermore, technical difficulties are responded to quickly by Harley Street IT technical support services. They offer quick troubleshooting and repair for hardware malfunctions, network connectivity issues, and software bugs. By providing fast support, healthcare providers may provide uninterruptible treatment and guarantee a great patient experience while minimising downtime. Furthermore, the employment of a competent technical support team allows members of an organisation to improve their general productivity by ensuring that staff can maintain a constant workflow, as opposed to having regular distractions due to technological faults.

Businesses in Need of IT Support in Harley Street

In managing their IT infrastructure, electronic health records (EHR) systems, eWitnessing and patient management software (PMS), Harley Street’s private clinics and medical practices place a significant reliance on IT support services. IT support companies make ensuring that different systems integrate seamlessly, offer comprehensive data backup solutions, and help healthcare personnel with technological issues so they can concentrate on providing high-quality patient care.

The concentration of specialised healthcare professionals on Harley Street, including experts in cardiology, dermatology, fertility, fetal medicine and other specialities, is well known. These businesses need specialised IT support tailored to their requirements. IT support services assist in the management of specialised medical equipment, the implementation of imaging and diagnostic systems, and the maintenance of compliance with industry rules governing data privacy and security. In businesses with rigorous and tight compliance regulations, it is imperative that data is handled with the utmost care.

Diagnostic imaging facilities, which provide services including X-rays, MRIs, CT scans, and ultrasounds, are essential to the healthcare industry. These facilities rely on IT support services to manage data storage and archiving options, integrate imaging systems with electronic health records, and maintain and troubleshoot their imaging equipment. IT support companies make sure that imaging data is trustworthy and secure while maximising operational effectiveness.

Growing Technological Integration

According to the Health Information and Management Systems Society (HIMSS), electronic health records (EHRs) have been used in 96% of hospitals in the United Kingdom to improve patient care, streamline workflows, and increase productivity.

80% of doctors in the UK use smartphones or tablets for work-related purposes, according to a poll by the British Medical Association (BMA), demonstrating the growing use of mobile technology in healthcare settings.

Data Security Concerns

The healthcare industry had the highest number of data security incidents in the UK between 2018 and 2019, according to the National Data Guardian of the UK government, underscoring the significance of effective data security measures. Data breaches within the healthcare field in the UK cost an average of £6.2 million per occurrence, according to a Ponemon Institute report, emphasising the financial repercussions of insufficient data protection and cybersecurity.

Telehealth Adoption

Telehealth services were more quickly adopted in the healthcare sector as a result of the COVID-19 epidemic. Over 1.4 million remote consultations were conducted in primary care across England in April 2020, according to NHS Digital. In a McKinsey & Company survey, it was discovered that 76% of UK patients who used telehealth during the pandemic expressed high levels of satisfaction with the service. Telehealth is becoming more integrated by the day, alongside advances in the telecoms field. With both of these fields advancing quickly, services are becoming more available and streamlined for all.

In summary

By assuring smooth operations, protecting patient data, and improving technology systems, Harley Street IT support services are essential in elevating healthcare practises. These services give healthcare professionals the ability to make the most of cutting-edge technology, improve workflows, high availability solutions and provide excellent patient care. They will offer top-notch services thanks to their proficiency in IT infrastructure management, cybersecurity, and system optimisation.

Reporting & Monitoring We believe communication, transparency and accountability are key to providing excellent service. That’s why reporting on your systems and our service is standard. We recognise the importance of uptime so we constantly monitor your network hardware and software, so issues are resolved before they impact users.

Working with your IT staff We’re happy to work with your existing IT staff. We can supplement your existing team by providing a Service Desk to take care of routine first line calls or second & third line teams adding a backbone of technical specialists. If you don’t have an internal IT presence, we’re more than happy to look after you with our full service.

No surprises Unlike many of our competitors, we do what we can to avoid hidden and surprise costs. For example, if you deliver the device to us and collect it, we will then rebuild or reload your device within the cost of the support contract. We want you to be happy, not struggling with a PC that should be reloaded or charge you hundreds of pounds to fix.

Service Desk & Managed Services

  • Checks and Alerts for Antivirus, Backup & Updates
  • Proactive Server & Network Monitoring
  • Managed Patch Deployment
  • Monthly Reports
  • Trending & Problem Management
  • Change Management
  • Clear Escalation Paths
  • ITIL best Practises Framework
  • Increase Productivity of Existing Technical Staff

Optional Services

  • Out-of-hours Support
  • 24×7 Support
  • Onsite Engineer (full-time or scheduled visits)
  • Full DR Testing
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Based on 29 reviews
Os Aba
Os Aba
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Have been using those guys for many years at a workplace. Most approachable, available and knowledgeable.
Kayleigh-Mason Gaskin-Armes
Kayleigh-Mason Gaskin-Armes
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Always very helpful and friendly!
Harry Cadisch
Harry Cadisch
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Working with them was an absolute delight. In particular, Toby has been nothing but helpful. Always going above and beyond to keep us happy in the IT realms.
John Dashfield
John Dashfield
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Fresh Stance came recommended to me and were extremely helpful in getting some issues sorted out with my email. I found them very professional and spoke to me in a way I could understand (no tech jargon). I happily recommend them.
Saad Atique
Saad Atique
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Absolutely great expereince working with them. Highly recommended :)
Relton Herron
Relton Herron
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I have used Fresh Stance IT for many years now and really appreciate all the support they give me. Especially George and Megdad. Nothing is ever too much trouble and best of all I have absolute confidence in them
Deborah Devine
Deborah Devine
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Always super responsive and efficient. Everyone there is skilled and proficient and nothing is too much trouble. Thank you from the Harley Street Centre for Women
Elena Lewendon
Elena Lewendon
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A fantastic company that has been of great help to the Apsley Paper Trust, which is a local heritage charity. Big thanks to Steve and the team for their professionalism, timeliness and honest advice.
Tim Paine
Tim Paine
Trustindex verifies that the original source of the review is Google.
We are delighted with the expertise, guidance and support provided by Freshstance IT.
Trustindex verifies that the original source of the review is Google.
Have been using them for years and so far, they are the best IT company I have worked with!
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Based on 25 reviews

Our team are some of the most qualified in the industry holding multiple qualifications from industry leaders such as Microsoft, Cisco, Dell, Epson and industry standards such as ITIL and Prince2.
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We take the time to understand your business and industry so we can highlight the right IT solutions to give you a real competitive advantage. You can trust us to bring the experience and knowledge that will help deliver real value to your business’ future.