Technology That Protects Reputation and Client Trust
Legal practices trade on trust. Clients entrust solicitors and chambers with confidential information, case strategies, financial details, and personal data. Technology must therefore be secure, reliable, and easy for fee earners and support staff to use. In Greater London’s competitive legal market, firms that combine strong governance with efficient tools serve clients faster and reduce risk, while those relying on ad-hoc systems face outages, delays, and potential exposure.
FreshStance provides managed IT support, telecoms, and cyber security tailored to legal firms across Greater London. We stabilise daily operations, protect sensitive data, and create a platform that helps lawyers focus on matters rather than on technology.
Stabilising Everyday Workflows
The basics must be flawless: email that delivers, calendars that sync across teams and devices, secure document collaboration, and dependable remote access for conferences, hearings, and negotiations. Standard device builds, automated enrolment, and policy-driven configuration reduce variability. Network design prioritises voice and video quality so client calls and court appearances are clear and uninterrupted.
Document management that reflects how lawyers work
Matter-centric filing is essential. Integrations between Microsoft 365, document management systems, and e-signature tools ensure documents live in the right matter with correct metadata and retention. Version history is preserved, and access controls respect the principle of need-to-know. FreshStance configures these flows so fee earners find what they need fast and support teams can maintain order effortlessly.
Cyber Security Built for Legal Sensitivity
Law firms handle information that attracts attackers, from M&A details to personal injury records. Business email compromise and ransomware remain the top threats. Defence must be layered and quiet. Multi-factor authentication protects accounts, conditional access adapts to risk, and Endpoint Detection and Response watches for suspicious behaviour. Advanced email security blocks lookalike domains, malicious links, and weaponised attachments.
Protecting privileged communications
Encryption at rest and in transit is standard, but practical controls matter too. Rights management can prevent unauthorised forwarding or printing of sensitive documents. Time-limited external sharing and watermarked meeting recordings help maintain confidentiality during collaboration with counsel, experts, or clients. FreshStance implements these controls without disrupting the pace of legal work.
Compliance, Audits, and Client Assurance
Clients and regulators increasingly request proof that firms safeguard data. GDPR obligations and sector-specific standards require demonstrable controls and clear records. FreshStance maintains evidence of patch currency, backup success, access reviews, and incident response testing. When a client security questionnaire arrives, your firm can respond with confidence and specifics rather than generic statements.
Vendor and chambers collaboration
Matters often involve multiple parties. Secure external collaboration spaces keep communication organised and auditable. Guest access can be restricted to defined channels with automatic expiry. We align identity governance so only the right people can see the right information, and only for as long as necessary.
Reliable Remote and Courtroom Connectivity
Hearings, mediations, and conferences increasingly happen over video or in hybrid formats. Lawyers require stable, secure connections from chambers, homes, and on the move. We optimise last-mile connectivity, apply quality-of-service for real-time media, and equip rooms with reliable audio and camera setups. Softphones provide professional numbers on laptops and mobiles, and call flows ensure clients always reach the right person even when teams are in transit.
Business continuity for time-critical matters
Deadlines do not move for outages. Immutable backups and cross-region replication protect documents and email. Recovery runbooks define who does what if systems degrade. FreshStance rehearses restores and failovers so your measured Recovery Time and Recovery Point Objectives align with the realities of court timetables.
Streamlined Intake, Billing, and Matter Progression
Technology should accelerate intake and reduce admin load. Integrated web forms create new matters with correct templates and permissions. E-signature moves engagement letters quickly. Calendars, tasks, and reminders keep teams aligned on key dates. Billing integrates with time recording and document systems to reduce reconciliation work. FreshStance designs and supports these connections so the process from enquiry to invoice is smooth.
Training that respects billable time
Enablement must be short, relevant, and accessible on demand. We deliver concise sessions on secure sharing, matter-centric filing, and video best practices. Embedded guides answer common questions in the flow of work, reducing ticket volume and preserving billable hours.
Measuring Service Quality and Reducing Risk
Metrics reveal where improvements matter most. Mean time to resolve support tickets, adoption of MFA, phishing simulation pass rates, and backup restore times all signal readiness. We provide leadership dashboards that translate these signals into clear decisions about investment and policy.
Why Legal Firms Choose FreshStance
We combine local presence with disciplined operations. FreshStance brings together managed IT support, telecoms, and cyber security so your firm has one accountable partner for stability, protection, and progress. We respond quickly, document thoroughly, and advise pragmatically based on how legal teams actually work.
A Platform for Confident Representation
When systems are stable, communications are clear, and data is secure, lawyers spend more time advising clients and less time wrestling with tech. With FreshStance as your IT partner in Greater London, your firm gains a reliable platform that protects reputation, satisfies client scrutiny, and supports successful outcomes in every matter.
