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Welcome to FreshStance IT: Your Trusted Partner in IT Support in Hertfordshire

Hertfordshire is a county in the southeast of England that is well known for its beautiful scenery, historic towns, and booming economy. It is the ideal location for organisations that require support in information technology of the highest calibre because it is a centre for technological innovation. We at FreshStance IT are committed to providing businesses with IT support in Hertfordshire of the highest possible quality. We can provide a broad range of IT support solutions for your company since we have a staff of experienced and competent specialists.

Businesses in Need of IT Support in Hertfordshire: A Diverse Range of Industries

The county of Hertfordshire is home to a wide variety of businesses, ranging from one-person operations to multinational conglomerates. These companies operate in a wide range of fields, including retail, healthcare, finance, and manufacturing. It is crucial for all kinds of firms in Hertfordshire to have access to dependable and effective IT support services in light of the growing dependence on technology in the modern business landscape. For example, businesses that manufacture goods can reap benefits from providing IT support services in the form of automation and enhancement of the processes involved in their production. When protecting sensitive financial information, financial institutions can reap benefits from utilising secure network infrastructure and data management services. IT support is available to businesses in the healthcare industry, allowing for the safe and effective handling of patient information. Retail establishments can improve their online presence and optimise their business processes using IT support services. IT assistance is necessary for any company, regardless of its size or line of work, to guarantee the effective operation of all business processes and achieve maximum output.

Our highly skilled IT support staff is committed to meeting the specific requirements of companies of all sizes by developing all-encompassing support solutions for their information technology systems. Our staff has the experience to keep your technology working efficiently and safely. This includes everything from software and hardware installation to the design and maintenance of networks, cybersecurity, data backup and recovery, and more.

FreshStance IT provides IT help locally and is dedicated to developing lasting connections with the businesses that hire us. Since we know technology’s significance to Hertfordshire’s commercial sector, we have streamlined our response times to accommodate your needs. Our specialists are always available to respond to any queries and provide the direction and assistance you require to get the most out of your equipment.

Statistics Supporting the Need for IT Support in Hertfordshire

Number of PCs

According to the 2019 population census, the population of Hertfordshire was estimated to be 1.195 million people. Approximately 286800 individuals were reported to use personal computers, 24% of the total population. On the other hand, an estimated 681150 people (57% of the population) were reported to use laptops, while 179250 individuals (15% of the population) were said to use tablets.

Number of Internet Users

According to the latest data, approximately 92.74% of the population in Hertfordshire, which is roughly 1108243 individuals, were reported to be internet users.

Number of Office 365, SharePoint and Azure Users

According to the latest data, approximately 573600 individuals in Hertfordshire, 48% of the total population, were reported to be Office 365 users. Among these, 215100 people, or 18% of the population, were reported to use SharePoint. Additionally, 83650 individuals, 7% of the total population, were reported to use Azure. These statistics suggest a high adoption rate of Microsoft technologies in Hertfordshire, with a significant portion of the population utilising these platforms for personal or professional needs.

Number of VoIP Users

According to the latest data, approximately 49831.5 individuals in Hertfordshire, 4.17% of the total population, were reported to be VoIP users.

The data suggest a high level of technology adoption in Hertfordshire, with a significant portion of the population utilising personal computers, laptops, tablets, the internet, and various Microsoft technologies such as Office 365, SharePoint, and Azure.

With the widespread usage of technology, the need for reliable and efficient IT support services in Hertfordshire is crucial. IT support can help ensure the smooth running of these technologies and prevent any potential issues that may arise. Additionally, IT support services can help businesses in Hertfordshire optimise their operations, enhance their online presence, and secure sensitive information.

Furthermore, the relatively low percentage of VoIP users indicates that there may be room for growth in this area. IT support services can help businesses adopt and effectively utilise VoIP technologies to improve communication and collaboration.

Overall, the data highlights the importance of IT support in Hertfordshire, as it can play a significant role in ensuring the smooth functioning of technology for individuals and businesses in the area.

Reporting & Monitoring We believe communication, transparency and accountability are key to providing excellent service. That’s why reporting on your systems and our service is standard. We recognise the importance of uptime so we constantly monitor your network hardware and software, so issues are resolved before they impact users.

Working with your IT staff We’re happy to work with your existing IT staff. We can supplement your existing team by providing a Service Desk to take care of routine first line calls or second & third line teams adding a backbone of technical specialists. If you don’t have an internal IT presence, we’re more than happy to look after you with our full service.

No surprises Unlike many of our competitors, we do what we can to avoid hidden and surprise costs. For example, if you deliver the device to us and collect it, we will then rebuild or reload your device within the cost of the support contract. We want you to be happy, not struggling with a PC that should be reloaded or charge you hundreds of pounds to fix.

Service Desk & Managed Services

  • Checks and Alerts for Antivirus, Backup & Updates
  • Proactive Server & Network Monitoring
  • Managed Patch Deployment
  • Monthly Reports
  • Trending & Problem Management
  • Change Management
  • Clear Escalation Paths
  • ITIL best Practises Framework
  • Increase Productivity of Existing Technical Staff

Optional Services

  • Out-of-hours Support
  • 24×7 Support
  • Onsite Engineer (full-time or scheduled visits)
  • Full DR Testing
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IT Support Hertfordshire

The Hertfordshire-based IT support team are experienced in helping businesses succeed across various business sectors.

IT Support London

The London-based IT support team are experienced in helping businesses succeed across various business sectors.

Cyber Security

Safeguard your business and prevent cyber-attacks with FreshStance's trusted cyber security solutions.

Unified Comms

Keep everyone connected and working, however you’re working, future-ready Unified Communications solutions.

IT For Remote Teams

On-demand IT support for Remote Teams that unlocks the flexibility of modern-day offices.


One partner for all your Telecoms needs, providing the best Telecoms solutions that best fits your business needs.

UK Support

The UK-based IT support team are experienced in helping businesses succeed across various business sectors.

Business IT Support

Simple, straightforward Business IT support that avoids stress and downtime, and supports your business to grow.
See what our clients have to say about us
Based on 22 reviews
Elena Lewendon
Elena Lewendon
A fantastic company that has been of great help to the Apsley Paper Trust, which is a local heritage charity. Big thanks to Steve and the team for their professionalism, timeliness and honest advice.
Tim Paine
Tim Paine
We are delighted with the expertise, guidance and support provided by Freshstance IT.
Have been using them for years and so far, they are the best IT company I have worked with!
Kyle Gamble
Kyle Gamble
Steve and the team have been doing our IT support for a few years now. They are always helpful and have quick response times. Nothing is too much trouble for them
Simone Deans
Simone Deans
After a thorough tender process, HCF asked Steve and his team at FreshStance to deliver IT support & carry out additional projects to future proof its systems . The service has been extremely good: FreshStance is big enough to respond quickly to any issues and small enough to give a personal service. The IT changes HCF has made with FreshStance's expertise and guidance has enhanced its working environment and practices.
nick free
nick free
We've been with FreshStance for a while now and they have always been very responsive and are definitely a company you can trust.
Jagtar Bachra
Jagtar Bachra
Steve and team at FreshStance are great! They've been looking after us for years and supported us as we've grown.
Ian Conder
Ian Conder
FreshStance IT Support oversee our IT infrastructure and their service levels both on hardware and software have been excellent. They are very responsive and each team member is engaging and understands that the person on the other end of the phone needs urgent help. My team rely on being online and FreshStance IT are a robust Outsource provider and not least fun to work with.
Dave Woffinden
Dave Woffinden
Fantastic support with my email migration. Took away all the stress.
Tom Boswell
Tom Boswell
Steve and his team - George and Tom, have been catering for our IT needs for over 3 months now and we have found them to be helpful, responsive and very capable. We'd highly recommend them. Thanks guys!
Why choose FreshStance IT
20+ YearsOf Providing Expert IT Support
We have over 20 years experience supporting businesses from various industries and businesses of all sizes, from one-man bands and startups to international enterprises with hundreds of employees, franchisees and contractors.
  • 4.9

Based on 14 reviews

Our team are some of the most qualified in the industry holding multiple qualifications from industry leaders such as Microsoft, Cisco, Dell, Epson and industry standards such as ITIL and Prince2.
Our Promise
We take the time to understand your business and industry so we can highlight the right IT solutions to give you a real competitive advantage. You can trust us to bring the experience and knowledge that will help deliver real value to your business’ future.