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Welcome to FreshStance IT: Your Trusted Partner in IT Support in London

Businesses of all sizes rely on technology to power their operations and maintain competitiveness in today’s fast-paced market in the bustling metropolis of London. But as technology advances, managing and repairing IT infrastructure inevitably becomes more and more complex! This is where Freshstance’s IT support services come into play, offering businesses in London essential IT support.

Enhancing Productivity

Business productivity largely depends on effective IT systems and Freshstance’s IT support services in London are excellent at making these systems even more effective. Our services provide pro-active IT support, alongside network and equipment maintenance and monitoring, ensuring that any problems are found and fixed before they can cause an interruption and interfere with business operations. IT support companies assist businesses in keeping their systems up and running, lowering the likelihood of expensive downtime through frequent software updates and hardware maintenance.

Furthermore, IT support services in London offer quick turnaround times for technological issues. Businesses in London can rely on the skills of our experts to handle software bugs, hardware issues or network connectivity issues right away. This quick response reduces interruptions, enabling workers to concentrate on their primary activities, which increases overall business productivity.

Data Security and Disaster Recovery

Due to the rising frequency of cyber threats, cybersecurity is of paramount importance for organisations in London. IT support services are essential for protecting sensitive data and reducing hazards. To prevent unauthorised access to networks, computer systems and data, our experts in place strong security measures including firewalls, antivirus software and military grade encryption protocols.

Additionally, London-based IT support companies help companies create and put into action disaster recovery strategies. These plans lay out the steps to take in the case of a cyberattack, natural disaster, or a system failure for data backup, restoration and continuity. IT support services assist firms in recovering swiftly and minimising data loss, hence lowering the possible impact on operations by implementing redundant and extensive data backups alongside fail-safe systems.

24/7 Technical Support

London’s thriving business environment necessitates around-the-clock assistance, which is where our business IT support services truly excel. Many service providers provide round-the-clock technical support, ensuring that businesses can get help whenever they need it, including on weekends and public holidays. These services are available to address issues swiftly, improving customer satisfaction and minimising disruptions, whether it’s repairing critical IT issues or aiding with user enquiries.

Additionally, IT support firms frequently offer remote support, allowing our specialists to troubleshoot issues without being physically present. By decreasing downtime and accelerating issue resolution, this remote assistance helps businesses save critical time and resources.

Businesses in Need of IT Support in London

Managing and maintaining a strong IT infrastructure is one of the many obstacles that come with operating a business in London, one of the most important business and startup centres in the world. Businesses of all sizes, from start-ups to well-established corporations, need dependable IT support services to navigate the complicated technical landscape. Start-ups are usually in particular need of outsourced IT support in London since it can be intensive and time consuming, in times which startups are focused on main procedures instead of annoying technical faults. Let’s examine the types of organisations in London that use IT help frequently and the advantages they experience as a result.

Small companies and startups in London may have constrained internal IT resources. To help them build up their IT infrastructure, manage network configurations, and offer continuing technical assistance, they primarily rely on outsourced IT support services. These services let small and startup companies to concentrate on their core skills while maintaining the security, dependability, and scalability of their IT infrastructure.

Businesses that provide professional services, such legal companies, accounting & finance firms, and consulting organisations, significantly rely on technology to do so. Their needs are catered for by our IT support services, which also handle case management software management, client data protection and efficient cooperation via cloud-based solutions. Professional services companies can streamline their processes, strengthen data confidentiality, and raise client satisfaction with the aid of these services.

Strong IT infrastructure is required by London’s thriving retail and e-commerce industry to enable online transactions, inventory management, and customer relationship management. point of sale (POS) systems, inventory databases, and e-commerce platforms are all maintained by IT support services for retail and e-commerce enterprises. Additionally, they enhance your website’s security, safeguard against data breaches and offer prompt troubleshooting assistance to reduce disruptions during times of high traffic.

IT support services are essential to the management of electronic health records, patient scheduling programmes, and secure communication channels in London’s hospitals, private clinics, and healthcare facilities. Healthcare organisations that need IT support can combine different medical equipment and software for effective healthcare delivery, protect data privacy, and ensure HIPAA compliance.

Statistics Supporting the Need for IT Support in London

Cybersecurity Threats

The UK experiences thousands of cyberattacks every day, with London being a key target due to the large number of businesses and financial institutions stationed there, according to research from the National Crime Agency.

According to the UK government’s Cyber Security Breaches Survey 2021, 39% of UK businesses reported cybersecurity breaches or assaults in the previous 12 months.

According to a Hiscox survey, small firms in London would encounter 6.6 cyberattacks on average in 2020, with each attack costing an average of £25,736.

Increasing Reliance on Technology

91% of UK firms, according to the Office for National Statistics, use the internet for daily operations, emphasising the country’s growing reliance on technology.

With over 1.1 million registered firms, based on the Greater London Authority, London has the most businesses in the UK. Many of these businesses primarily rely on technology to run their businesses.

Cloud Adoption

According to data by the Cloud Industry Forum, 88% of UK organisations use cloud services, underscoring the trend towards cloud-based infrastructure.

Businesses, particularly those in London, are implementing cloud technology to enable remote work, increase scalability, and strengthen data security.

Businesses in London’s technologically advanced economy rely on outsourced IT support services to preserve their data, streamline processes and maintain a competitive advantage. A wide variety of advantages are provided by these services, with a few being, increased productivity, data protection, disaster recovery planning and round-the-clock technical support. Businesses in London will be able to concentrate on their core operations while leaving the maintenance and troubleshooting of IT systems in the capable hands of Freshstance’s expert IT support team. In the end, IT support services are imperative in assisting businesses in navigating the challenges of the digital age and guaranteeing a secure and streamlines technological environment for all.

Reporting & Monitoring We believe communication, transparency and accountability are key to providing excellent service. That’s why reporting on your systems and our service is standard. We recognise the importance of uptime so we constantly monitor your network hardware and software, so issues are resolved before they impact users.

Working with your IT staff We’re happy to work with your existing IT staff. We can supplement your existing team by providing a Service Desk to take care of routine first line calls or second & third line teams adding a backbone of technical specialists. If you don’t have an internal IT presence, we’re more than happy to look after you with our full service.

No surprises Unlike many of our competitors, we do what we can to avoid hidden and surprise costs. For example, if you deliver the device to us and collect it, we will then rebuild or reload your device within the cost of the support contract. We want you to be happy, not struggling with a PC that should be reloaded or charge you hundreds of pounds to fix.

Service Desk & Managed Services

  • Checks and Alerts for Antivirus, Backup & Updates
  • Proactive Server & Network Monitoring
  • Managed Patch Deployment
  • Monthly Reports
  • Trending & Problem Management
  • Change Management
  • Clear Escalation Paths
  • ITIL best Practises Framework
  • Increase Productivity of Existing Technical Staff

Optional Services

  • Out-of-hours Support
  • 24×7 Support
  • Onsite Engineer (full-time or scheduled visits)
  • Full DR Testing
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IT Support Hertfordshire

The Hertfordshire-based IT support team are experienced in helping businesses succeed across various business sectors.

IT Support London

The London-based IT support team are experienced in helping businesses succeed across various business sectors.

Cyber Security

Safeguard your business and prevent cyber-attacks with FreshStance's trusted cyber security solutions.

Unified Comms

Keep everyone connected and working, however you’re working, future-ready Unified Communications solutions.

IT For Remote Teams

On-demand IT support for Remote Teams that unlocks the flexibility of modern-day offices.


One partner for all your Telecoms needs, providing the best Telecoms solutions that best fits your business needs.

UK Support

The UK-based IT support team are experienced in helping businesses succeed across various business sectors.

Business IT Support

Simple, straightforward Business IT support that avoids stress and downtime, and supports your business to grow.
See what our clients have to say about us
Based on 22 reviews
Elena Lewendon
Elena Lewendon
A fantastic company that has been of great help to the Apsley Paper Trust, which is a local heritage charity. Big thanks to Steve and the team for their professionalism, timeliness and honest advice.
Tim Paine
Tim Paine
We are delighted with the expertise, guidance and support provided by Freshstance IT.
Have been using them for years and so far, they are the best IT company I have worked with!
Kyle Gamble
Kyle Gamble
Steve and the team have been doing our IT support for a few years now. They are always helpful and have quick response times. Nothing is too much trouble for them
Simone Deans
Simone Deans
After a thorough tender process, HCF asked Steve and his team at FreshStance to deliver IT support & carry out additional projects to future proof its systems . The service has been extremely good: FreshStance is big enough to respond quickly to any issues and small enough to give a personal service. The IT changes HCF has made with FreshStance's expertise and guidance has enhanced its working environment and practices.
nick free
nick free
We've been with FreshStance for a while now and they have always been very responsive and are definitely a company you can trust.
Jagtar Bachra
Jagtar Bachra
Steve and team at FreshStance are great! They've been looking after us for years and supported us as we've grown.
Ian Conder
Ian Conder
FreshStance IT Support oversee our IT infrastructure and their service levels both on hardware and software have been excellent. They are very responsive and each team member is engaging and understands that the person on the other end of the phone needs urgent help. My team rely on being online and FreshStance IT are a robust Outsource provider and not least fun to work with.
Dave Woffinden
Dave Woffinden
Fantastic support with my email migration. Took away all the stress.
Tom Boswell
Tom Boswell
Steve and his team - George and Tom, have been catering for our IT needs for over 3 months now and we have found them to be helpful, responsive and very capable. We'd highly recommend them. Thanks guys!
Why choose FreshStance IT
20+ YearsOf Providing Expert IT Support
We have over 20 years experience supporting businesses from various industries and businesses of all sizes, from one-man bands and startups to international enterprises with hundreds of employees, franchisees and contractors.
  • 4.9

Based on 14 reviews

Our team are some of the most qualified in the industry holding multiple qualifications from industry leaders such as Microsoft, Cisco, Dell, Epson and industry standards such as ITIL and Prince2.
Our Promise
We take the time to understand your business and industry so we can highlight the right IT solutions to give you a real competitive advantage. You can trust us to bring the experience and knowledge that will help deliver real value to your business’ future.