Business IT and Support

Gain and Retain a Competitive Advantage

As your trusted strategic partner we will develop  an IT roadmap to help keep you ahead of the competition.  Regular strategic review meetings make sure we’re all moving in the same direction and understand your current and upcoming challenges and opportunities.

Expertise & Experience

Our team have specialist insight and knowledge, through years of experience supporting hundreds of businesses and tens of thousands of users in a range of industries and verticals in London, the home counties, nationally and internationally.

Industry standard frameworks including ITILv3 and Prince2 ensuring our service delivery is the best it can be.


Cloud Consultation, Enabling Agility

At FreshStance we embraced the cloud from day one. We understand the cloud and its benefits, as well as the potential traps. Cloud is a disruptive technology, which offers cost savings, as well as flexibility and enhanced productivity.

Key Benefits

  • Work Anywhere: With data safely in the cloud, you’re ready for flexible working practices so your people can work from home(wfh) or work from anywhere (wfa).
  • Multi Device Access: Most cloud technologies are platform agnostic. BYOD support is built in. So every employee can access email and documents from their phone, laptop or any device.
  • Collaboration: Tools help people work together better, whether in the office or on the road.
  • Free up work space: With your data and software in the cloud, many companies free up office space as they don’t need onsite servers. Even if you retain an onsite server you can substantially reduce the size and cost.
  • Disaster Recovery: As the cloud is built for enterprise many disaster recovery scenarios are addressed simply by moving to the cloud.

A Solution Tailored to Your Needs

As great as the cloud is, when selecting the right solution, it’s important to manage cost and complexity. Our experts will take the time to gain a holistic understanding of your business, your market and your people before we propose the correct solution for you. Whether that solution is cloud, on-premise or a mix of both (hybrid), when we’re agreed on the best way forward we’ll implement the solution smoothly and be there holding your hand to make sure you realise all the potential benefits.



Having recently had a few problems with PCs, (Fresh Stance IT) has been very proactive in getting us back up and running with both your remote support and multiple site visits.”

~ Aubrey & Finn

Checks and alerts for antivirus, backup & updates

Proactive server monitoring

Proactive network monitoring

Managed patch deployment

Monthly reports

Trending & Problem Management

Change Management

Clear escalation paths

ITIL best practise framework

Increase productivity of existing technical staff

Optional

24x7 Support

Onsite engineer (full time or scheduled visits)

Full DR testing

Service Desk & Managed Services

Reporting & Monitoring: At FreshStance we believe communication, transparency and accountability are key to providing excellent service. That’s why reporting on your systems and our service as standard. We recognise the importance of uptime so we constantly monitor your network hardware and software so issues are resolved before they impact users.

Working with your IT staff: We’re happy to work with your existing IT staff. We can supplement your existing team by providing a Service Desk to take care of routine 1st line calls or 2nd & 3rd line teams adding a backbone of technical specialists. This lets the internal team, who know your business best, focus on innovation and business specialist solutions. If you don’t have an internal IT presence, we’re more than happy to look after you with our full service.

No surprises: Unlike many of our competitors, we do what we can to avoid hidden and surprise costs. For example, as long as you get the device to and from us, then we’ll rebuild or reload your device within the cost of the support contract. We want you to be happy, not struggling with a PC that should be reloaded or charge you 100s of pounds to fix.

Professional Services

Experience and Expertise: Our professional services teams have been there, done that and bought the t-shirt! We’ve spent weekends rebuilding Exchange servers, smoothly migrating 100’s of users to Office 365 and transferred entire companies servers to the cloud without a hitch.

Project Planning: We use tried and tested Prince2 based project methodology, ensuring projects are delivered on time and on budget. We’ll even give you access to our project plan, so you always know what’s going on, who’s responsible & what’s happening when. And just in case the unexpected happens, we’re always prepared with contingency and rollout plans in place.

User Centered Approach: Many technical rollouts fail due to poor user adoption. At FreshStance we consider users from the start, engaging them during requirements, gathering and providing training and upskilling during project delivery and transition to help them make the most of the solutions we implement with you.


Project Management

Relocation and office moves

Installations

Migrations

Disaster recovery including

Exchange repair

Network troubleshooting

Virus removal

Laptop/ workstation repair

Accidents and emergencies


Infrastucture/ Network Audit

Virtual IT Director

Cloud Readiness Assessment

Business Continuity

DR Planning

BYOD/ WFH/ WFA Solutions

Business Intelligence



Consultancy & Virtual IT Director

FreshStance as your trusted partner, make sure our experts have both technical and commercial understanding so our proposals deliver real benefits to your business. By keeping on top of the latest developments, especially in cloud technologies, we’re able to put together solutions that give a competitive advantage and help you grow.

Understanding Your Business

Your Challenges and Opportunities: We listen, understand and deliver solutions that work for you the way you need them to. The first step is to understand your business and the challenges and opportunities you face. We’ll get to know your existing infrastructure and document it if necessary.

A Bespoke Solution that’s Right for You: Only when we’re confident we have all the information we need, will we offer an honest appraisal of the situation, technology and make any recommendations. And if we don’t have a solution that suits your needs, we’ll tell you.

You can trust us to always act in your best interests, even if that’s not in our best interests. In the long run everything is much easier that way!

To find out how we can improve your business and save you money…

Whether you want a competitive quote for our services or just want to better understand what the cloud is and how it can help your business we’d love to talk to you.

Call…

01707 22 60 50 or 0203 818 1717

Email…

hello@freshstance.co.uk


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